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Return Policy

At YYUDA, we strive our best to provide you with the best quality products at competitive pricing. We understand that there could be circumstances where you need to return a purchase from us due to the wrong purchase, or any other reason.

To return a product, please do contact us first to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an RA number and please do mark the RA number on the packaging when sending back the item to us.

  • As mentioned before, NO Restocking fee for generic/compatible order that was purchased by mistake, but unfortunately for genuine/original products, a 15% restocking fee applies as we need to send back the item to the respective brand name holder.

Faulty Items - If an item is within warranty and is deemed to be faulty, a repair, replacement, credit or refund may be entitled at the discretion of the manufacturer. YYUDA reserves the right to decline a repair, replacement, credit or refund claim where any product fault is caused by misuse or neglect.

1. Genuine Printer Consumables & Hardware

As YYUDA is not a manufacturer or a service centre, so when an original/genuine item is faulty, please do contact the manufacturer directly for troubleshooting or technical support. If a representative of the manufacturer is unable to resolve the issue, they will provide you with information on how to proceed. They may send you a replacement, instruct you for a return-to-base repair or return the item to YYUDA.

If the item is to be returned to us, please ensure getting a case number for our reference. The following may be required:

  • The case number provided by the manufacturer
  • The YYUDA invoice number for the purchase
  • Photos, samples or any other proof of faulty issue
  • The product serial number and machine model number
  • For genuine printer consumables, a printer report or photo which shows the remaining life or percentage of the item
  • The faulty item back to our warehouse, we will arrange a prepaid label for the return item to us. Please ensure all items such as cables, user manuals are enclosed

Upon receiving the return, if we are able to replicate the issue, we will arrange to repair the product. If a repair is not successful or available, we will send you a replacement, issue a store credit or refund.

If we are unable to replicate the issue then it is likely that something has gone wrong with the installation on your end and we will return the same product back to you. There will be a shipping fee to you.

2. Compatible Printer Consumables & Other Consumables

There are many occasions where consumable products (toners and ink cartridges most commonly) returned to us are found not faulty. Please ensure you have purchased and received the correct items for your machine. Please also ensure you have performed the recommended print head cleaning and/or alignment procedures before returning any goods to us.

Do not dispose of any items you suspect are faulty, as we will require the items back. We will not issue store credits, refunds or replace any faulty items that cannot be returned.

Please note the following:

  • As a rule, we do not offer credit or refunds for returns where the goods are over 12 months old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  • Faulty printer cartridges have to be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.
  • Empty and/or expired items will not be credited or replaced.
  • If the product has been refilled or tampered with in any way, the cartridge will not be replaced or credited.
  • All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
  • The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you paid us for the goods. There are no implied warranties beyond what is stated here.
  • Once we have received the goods, we will then evaluate them and contact you to advise you of the result.
  • Faulty items will need to be returned to our warehouse. We will arrange to collect the goods at no cost to you.

3. Items Damaged in Transit

Be sure to check your deliveries upon receipt. All items damaged in transit must be reported to Ink Station within 48 hours from the date of receipt. Please email a photo of the damaged packaging and/or the products to yyudasales@gmail.com along with your invoice number.